Privacy Policy 

Effective Date: 21st July 2024

 

1. Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Sri Shivaratnapuri Temple of Health (SSTOH) ("we", "us", "our") collects, uses, and discloses information about you when you access or use our website, mobile application, and other online products and services (collectively, the "Services"), or when you otherwise interact with us.

 

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This policy may change from time to time, so please check back periodically for updates.

 

2. Information We Collect

We collect information that you provide directly to us. For example, we collect information when you create an account, fill out a form, submit content, make a purchase, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

 

We also collect information automatically when you use our Services. This may include your IP address, browser type, operating system, referring URLs, page views, device information, and cookie data. We use this information to understand how our Services are being used, to improve user experience, and to deliver personalized content and advertising.

 

3. Use of Information

We use the information we collect to provide, maintain, and improve our Services. This includes using your information to fulfill your orders, respond to your inquiries, process transactions, and provide customer support. We also use your information to communicate with you about products, services, and promotions that may be of interest to you.

 

In addition, we use the information we collect to monitor and analyze trends, usage, and activities in connection with our Services. This helps us improve our Services and develop new products and services. We may also use your information to protect our rights and the rights of our users, to detect and prevent fraud, and to ensure the security of our Services.

 

4. Sharing of Information

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are authorized to use your information only as necessary to provide these services to us.

 

We may also share your information in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law. Additionally, we may share your information if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Sri Shivaratnapuri Temple of Health (SSTOH) or others.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Services. Cookies are small data files stored on your device that help us improve our Services and your experience. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).

 

In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and mobile identifiers. These technologies help us understand user behavior, improve performance, and personalize content and ads. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions of our Services.

 

6. Analytics Services

We use third-party analytics services, such as Google Analytics, to collect and analyze information about how users interact with our Services. These analytics services use cookies and other tracking technologies to collect information such as your IP address, browser type, referring/exit pages, and clickstream data. The information generated by these services is used to analyze and improve our Services.

 

We may also use analytics services to track the effectiveness of our marketing campaigns and to understand user preferences and trends. These services may collect information about your online activities over time and across different websites and applications. For more information about how these analytics services handle your data, please refer to their respective privacy policies.

 

7. Advertising and Marketing

We may use the information we collect to send you promotional messages and marketing materials about our products and services. This includes using your information to personalize and improve our advertising and marketing efforts, to deliver targeted advertisements, and to measure the effectiveness of our campaigns.

 

We may also partner with third-party advertising networks and social media platforms to deliver ads and other promotional content to you. These third parties may use cookies and similar tracking technologies to collect information about your interactions with our Services and other websites and applications. You can opt-out of receiving targeted advertisements by adjusting your browser settings or through the opt-out mechanisms provided by these third parties.

 

8. Social Sharing Features

Our Services may offer social sharing features and other integrated tools, such as the Facebook "Like" button, which allow you to share actions you take on our Services with other media. These features may collect information about your IP address and which page you are visiting on our Services, and they may set a cookie to enable the feature to function properly.

 

Social sharing features are operated by third-party social networks and are subject to their privacy policies. We encourage you to review the privacy policies of the social networks that provide these features to understand their data practices.

 

9. Third-Party Services

Our Services may contain links to third-party websites and services that are not owned or controlled by us. We do not endorse or assume any responsibility for the privacy practices or content of these third-party websites and services.

 

When you interact with third-party websites and services, you may be providing information directly to the third party, us, or both. We encourage you to review the privacy policies of each website and service you visit to understand their information practices and your options.

 

10. Security

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include using encryption, firewalls, secure socket layer (SSL) technology, and other security technologies to safeguard your data.

 

However, no data transmission or storage system can be guaranteed to be 100% secure. If you have any questions about the security of our Services, you can contact us using the information provided below.

 

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This means we will keep your data for as long as your account is active or as needed to provide you with our Services.

 

We may also retain certain information to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

 

12. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13 without verifiable parental consent, we will take steps to delete such information as soon as possible.

 

If you believe we might have any information from or about a child under 13, please contact us using the information provided below so that we can take appropriate action.

 

13. International Data Transfers

We may transfer your personal information to countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, including the United States, where our data processing activities take place.

 

When we transfer your personal information to other countries, we will take steps to ensure that your information receives the same level of protection as it would under the data protection laws of your country. This may include implementing standard contractual clauses or relying on other lawful transfer mechanisms.

 

14. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to access, correct, delete, restrict, or object to the processing of your personal information, as well as the right to data portability.

 

To exercise your rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing your request.

 

15. Accessing and Correcting Your Information

You have the right to access and update the personal information we hold about you. If you have an account with us, you can review and change your personal information by logging into your account and navigating to the account settings page.

 

If you are unable to access or update your information through your account, or if you have any questions about the personal information we hold about you, please contact us using the information provided below.

 

16. Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller. This right may be limited to information that you have provided to us.

 

If you would like to request a copy of your personal information or exercise your right to data portability, please contact us using the information provided below.

 

17. Right to Erasure

You may have the right to request that we delete your personal information. This right is not absolute, and we may retain certain information as required or permitted by law.

 

If you would like to request the deletion of your personal information, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.

 

18. Right to Restriction of Processing

In certain circumstances, you may have the right to request that we restrict the processing of your personal information. This may include situations where you contest the accuracy of the data, object to the processing, or where the processing is unlawful but you oppose the deletion of the data.

 

If you would like to request the restriction of processing of your personal information, please contact us using the information provided below.

 

19. Right to Object

You may have the right to object to the processing of your personal information where we are relying on legitimate interests as the legal basis for processing, and there is something about your particular situation which makes you want to object to processing on this ground.

 

If you would like to object to the processing of your personal information, please contact us using the information provided below. We will consider your request and respond in accordance with applicable data protection laws.

 

20. Automated Decision-Making

We do not engage in automated decision-making, including profiling, in a way that produces legal effects or similarly significant effects on you. If this changes, we will update this Privacy Policy and notify you as required by applicable law.

 

If you have any questions about our use of automated decision-making, please contact us using the information provided below.

 

21. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act ("CCPA"). These rights include the right to know what personal information we collect, how we use it, and how we share it; the right to request access to and deletion of your personal information; and the right to opt-out of the sale of your personal information.

 

To exercise your rights under the CCPA, please contact us using the information provided below. We will respond to your request in accordance with the CCPA.

 

22. Your European Privacy Rights

If you are a resident of the European Economic Area ("EEA"), you have certain rights under the General Data Protection Regulation ("GDPR"). These rights include the right to access, correct, update, or request deletion of your personal information; the right to object to processing; the right to request restriction of processing; the right to data portability; and the right to withdraw consent.

 

To exercise your rights under the GDPR, please contact us using the information provided below. We will respond to your request in accordance with the GDPR.

 

23. Data Protection Officer

We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions or concerns about our data protection practices, please contact our DPO using the information provided below.

 

Our DPO can be reached at Venugopal Manjeshwar +91 9008180654

 

24. Supervisory Authority

If you are a resident of the EEA, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates the GDPR. We would, however, appreciate the opportunity to address your concerns before you approach a supervisory authority, so please contact us first.

 

You can find the contact details for the supervisory authorities in the EEA on the European Data Protection Board's website.

 

25. Third-Party Payment Processors

We use third-party payment processors to process payments made through our Services. These third-party payment processors may collect and store your payment information, such as credit card details, and other personal information necessary to process your payment.

 

These third-party payment processors have their own privacy policies addressing how they use your information. We encourage you to review their privacy policies to understand their data practices.

 

26. Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

 

We strongly advise you to review the privacy policy of every site you visit to understand their information practices and your options.

 

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Services and updating the "Effective Date" at the top of this policy.

 

Your continued use of our Services after the updated Privacy Policy becomes effective constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

28. Consent to Marketing Communications

If you consent to receive marketing communications from us, we may use your personal information to send you promotional messages and marketing materials about our products and services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in each marketing email or by contacting us directly.

 

Even if you opt-out of receiving marketing communications, we may still send you non-promotional messages, such as service-related announcements, administrative messages, and notices regarding your account or our ongoing business relations.

 

29. Data Anonymization and Aggregation

We may anonymize and aggregate your personal information so that it can no longer be associated with you. We use this anonymized and aggregated data for various purposes, including research and analysis, improving our Services, and developing new products and services.

 

This anonymized and aggregated data does not identify individual users and is not considered personal information under this Privacy Policy.

 

30. Do Not Track Signals

Some web browsers may transmit "Do Not Track" signals to websites with which the browser communicates. Our Services do not currently respond to these "Do Not Track" signals. We do not track your online activities over time and across different websites and applications for targeted advertising purposes.

 

For more information about "Do Not Track" signals, you can visit www.allaboutdnt.com.

 

31. Biometric Information

We do not collect biometric information, such as fingerprints or facial recognition data, as part of our Services. If this changes in the future, we will update this Privacy Policy and provide you with any necessary disclosures and consents required by law.

 

If you have any questions about our collection and use of biometric information, please contact us using the information provided below.

 

32. Geolocation Data

We may collect and use geolocation data to provide location-based services and to personalize your experience. This may include collecting your precise location data if you have granted us permission to do so through your device settings.

 

You can opt-out of the collection of geolocation data at any time by adjusting your device settings. However, please note that disabling geolocation services may affect the functionality of certain features of our Services.

 

33. Financial Information

We may collect financial information, such as credit card numbers, bank account numbers, and billing addresses, to process transactions and provide you with our Services. This information is collected and stored securely in accordance with industry standards.

 

We use third-party payment processors to handle these transactions, and we do not store your financial information on our servers. Please review the privacy policies of our third-party payment processors for more information about how they handle your financial information.

 

34. Health Information

We do not collect health information, such as medical records or health-related data, as part of our Services. If this changes in the future, we will update this Privacy Policy and provide you with any necessary disclosures and consents required by law.

 

If you have any questions about our collection and use of health information, please contact us using the information provided below.

 

35. Employment Information

If you apply for a job with us, we may collect employment-related information such as your resume, employment history, education, and references. This information is used solely for the purpose of evaluating your application and communicating with you during the hiring process.

 

We may also conduct background checks and verify the information you provide, subject to applicable laws and regulations. If you are hired, we will retain your employment information as part of your employee record.

 

36. Surveys and Feedback

We may invite you to participate in surveys or provide feedback about our Services. Participation is voluntary, and any information you provide will be used to improve our Services and develop new products and services.

 

Survey and feedback responses may be anonymized and aggregated for analysis purposes. If you provide personal information as part of a survey or feedback, we will handle it in accordance with this Privacy Policy.

 

37. User-Generated Content

Our Services may allow you to submit user-generated content, such as reviews, comments, and photos. By submitting user-generated content, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

 

You are solely responsible for the user-generated content you submit, and you must ensure that it does not violate the rights of any third party or any applicable laws. We reserve the right to remove any user-generated content that we deem inappropriate or in violation of our policies.

 

38. Behavioral Advertising

We may partner with third-party advertising networks to display advertisements on our Services or to manage our advertising on other sites. These advertising networks may use cookies and similar technologies to collect information about your activities on our Services and other websites to provide you with targeted advertising based on your interests.

 

39. Consent to International Transfers

By using our Services, you consent to the transfer of your personal information to countries outside of your country of residence, including the United States, for processing and storage. These countries may have data protection laws that are different from the laws of your country.

 

We will take steps to ensure that your personal information receives the same level of protection as it would under the data protection laws of your country. This may include implementing standard contractual clauses or relying on other lawful transfer mechanisms.

 

40. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Sri Shivaratnapuri Temple of Health (SSTOH)

A unit of Sri Rajarajeshwari Charitable Hospital Trust,

15 / 506, Ideal Homes Layout,

Rajarajeshwarinagar Bengaluru – 560098

 

contactus@wellnessgreatpyramid.org

Wellness Center – 6362976924 / 9353606805

Polyclinic – 7676236945

 

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.